The purpose of this policy is to inform interested parties about the different processing activities carried out by this organization through the website that affect their personal data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.

1. IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER

FRANCISCA MORENO ARCE, located at MARQUÉS DE MOLINS Nº 14 (02001 ALBACETE) ALBACETE, with NIF 05127927P, contact telephone number 967210367 and email address simoncuchillerias@hotmail.com

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

USERS/BROWSERS OF THE WEBSITE OF THE CONTROLLER

We will process the personal data you provide for the following purposes:

To address requests, complaints, and incidents submitted through our contact channels on the website. To understand user behavior on the website in order to detect potential cyberattacks. To comply with applicable legal obligations that regulate our activity. To protect and exercise our rights or respond to claims of any kind. Where applicable, to send commercial communications regarding the goods or services that comprise our business and/or news or newsletters related to our sector. Your refusal to grant us authorization will prevent us from sending you information. Where applicable, to manage your participation in contests and promotions held by the company. Your refusal to grant us authorization will prevent you from participating. Where applicable, to send satisfaction and/or quality surveys. Your refusal to grant us authorization will prevent us from evaluating the service provided. To manage your registration on the company's web platform and generate a username and password. Your refusal to grant us authorization will make it impossible to register you on the platform.

CUSTOMERS

In addition to the purposes outlined in the "Website Users/Browsers" section, we will process your personal data provided to: Manage the business relationship. Manage the provision of the services you have contracted. Handle matters related to the shipment and receipt of the purchased product. Carry out administrative, accounting, and tax-related procedures.

3. LEGAL BASIS FOR THE PROCESSING

USERS/BROWSERS OF THE WEBSITE OF THE CONTROLLER

Based on the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes. To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data. In our legitimate interest to protect our image, business, and reputation by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although they may exercise, where applicable, the rights recognized in the "rights" section of this policy.

CUSTOMERS

Performance of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes. The consent you have given us to process your data for purposes unrelated to the development or performance of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes. To comply with the legal obligations that apply to us. In this case, you may not refuse the processing of your personal data. In our legitimate interest to protect our image, business, and reputation by preventing attacks on our website. In this case, you may not refuse the processing of your personal data, although you may exercise, where applicable, the rights recognized in the "rights" section of this policy.

4. WEBSITE ADD-ONS AND TOOLS

WhatsApp Pop-up

The website has a WhatsApp channel to facilitate communication with customer service. However, please note that our provider applies its own privacy policy, so we recommend that you review your settings on the service and carefully read the privacy policy. You can access it by clicking here.

Google reCAPTCHA

We use the Google reCAPTCHA service to detect, based on legitimate interest, whether the website is being used by bots, in order to protect the portal and prevent abusive and fraudulent practices, such as spam. You can access our provider's privacy policy by clicking here.

Google maps

We use Google Maps (API) to display interactive maps directly on our website and allow you to use its features. We recommend that you carefully read our provider's privacy policy beforehand by clicking here.

Stripe

As part of our services, we use the Stripe payment gateway to process financial transactions and ensure your payments are secure and efficient. We recommend that you review Stripe's privacy policy beforehand to understand how they handle your personal information by clicking here.

Redsys

As part of our services, we use the Redsys payment gateway to process financial transactions and ensure your payments are secure and efficient. We recommend that you review Redsys' privacy policy beforehand to understand how they handle your personal information by clicking here.

Google Pay

As part of our services, we use the Google Pay mobile payment platform and digital wallet to process financial transactions and ensure your payments are secure and efficient. We recommend that you review the Google Pay privacy policy beforehand to understand how they handle your personal information by clicking here.

5. DATA RETENTION PERIODS OR CRITERIA

The personal data provided will be kept for the time necessary to fulfill the purposes for which it was initially collected. Once the data is no longer needed for the processing in question, it will be duly blocked and, where applicable, made available to the competent Public Administrations and Bodies, Judges and Courts, or the Public Prosecutor's Office, for the duration of the statute of limitations for any actions that may arise from the relationship with the client and/or the legally established retention periods.

Data blocking period:

THE CIVIL CODE. Between 1 and 5 years depending on the case, taking into account the provisions of articles 1964.2 and 1968.2 of the aforementioned legal body.

THE COMMERCIAL CODE. For 6 years, in accordance with the provisions of Article 30 of the aforementioned legal text. It applies to commercial information related to (invoices issued and received, receipts, corrective invoices, bank documents, etc.).

THE GENERAL TAX LAW. For four years, in accordance with the provisions of Articles 66 to 70 of the aforementioned legal text. It applies to information related to tax obligations.

6. AUTOMATED DECISION-MAKING AND PROFILING

The website does not make automated decisions or create profiles.

7. RECIPIENTS

During the period of processing your personal data, the organization may transfer your data to the following recipients: Judges and Courts. State Security Forces and Corps. Other competent public authorities or bodies, when the data controller has a legal obligation to provide the personal data. Banks and Financial Institutions. Courier companies for the delivery of the purchased product.

8. INTERNATIONAL DATA TRANSFERS

The organization does not perform any international data transfers. Should it subsequently become necessary to carry out international data transfers, the level of data protection in the destination country will be verified and the safeguards required by law will be adopted.

9. SOCIAL NETWORKS

To keep you informed about our activities and our latest news, we would like to let you know that FRANCISCA MORENO ARCE has created a profile on social media. All users have the opportunity to join our social networks or groups. However, please note that unless we request your data directly (for example, through marketing campaigns, contests, promotions, or any other valid means), your data will belong to the corresponding social network. Therefore, we recommend that you carefully read its terms of use and privacy policies, and ensure that you configure your data processing preferences accordingly. Below, we provide links to the privacy policies of the various social networks where we have a presence, so you can access them at any time and configure your profile to ensure your privacy:

Facebook: https://es-es.facebook.com/privacy/policy/?entry_point=facebook_page_footer

X: https://twitter.com/es/privacy

LinkedIN: https://es.linkedin.com/legal/privacy-policy

Youtube: https://policies.google.com/privacy

Instagram: https://privacycenter.instagram.com/

TikTok: https://www.tiktok.com/legal/page/eea/new-privacy-policy/es

Pinterest: https://policy.pinterest.com/es/privacy-policy

Flickr: https://www.flickr.com/help/privacy

Mastodon: https://joinmastodon.org/es/privacy-policy

10. RIGHTS

Those interested may request further information regarding the processing of their personal data, as well as exercise, at any time and free of charge, their rights of access, rectification, and erasure, as well as request the restriction of processing of their personal data, object to such processing, request data portability (where technically feasible), or withdraw their consent, and, where applicable, not be subject to a decision based solely on automated processing, including profiling. To do so, they may use the forms provided by the organization or send a written request to the postal address or email address referenced in the header. For the relevant purposes, we inform you that you may be asked to provide your national identity document or any other similar document to verify your identity, provided that this cannot be done by other less intrusive means. If you feel that your rights regarding the protection of your personal data have been violated, especially if you have not received a satisfactory response when exercising your rights, you can file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency), through its website www.aepd.es

In compliance with the provisions of Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you do not wish to receive further information about our services, you can unsubscribe.

OPTION 1: sending a email to simoncuchillerias@hotmail.com, with subject “UNSUBSCRIBE”

OPTION 2: UNSUBSCRIBE

11. DATA VERACITY

The interested party guarantees that the data provided is true, accurate, complete, and up-to-date; undertaking to inform the organization of any changes to the data provided, through the channels enabled for this purpose and indicated in point one of this policy. They will be liable for any damage or loss, whether direct or indirect, that may be caused as a result of failing to comply with this obligation. If the user provides data of third parties, they declare that they have the consent of the data subjects and undertake to provide them with the information contained in this clause, releasing the organization from any liability arising from the failure to comply with this obligation.

12. MODIFICATIONS AND UPDATES

This privacy policy may be modified or updated to comply with legal requirements, adapt to instructions issued by the Spanish Data Protection Agency, or due to changes on our website. Therefore, we advise users to periodically review our Privacy Policy. If you have any questions about this policy, you can contact Francisca Moreno Arce using the forms provided by the organization, or send a letter to the postal or email address listed in the header.

Last revised December 23, 2025