Our Website is designed for fast, easy and secure purchase.

Once the order is placed you will receive a confirmation email and after verifying the payment we will manage your order.

If you don´t receive this mail in your mail inbox, please check the SPAM folder.

If there is some problem to ship the order in the specified time, the customer will be informed so that he can choose whether to keep the order or cancel it and receive the payment of the amount paid.

The customer declares to be 18 years old to purchase any knife exposed on this website, and is in psychological conditions for use.

“Simon Cuchillerías Albacete” reserves right to make any changes without notice, for modification of manufacturer price, model, or any other feature.


VAT

All prices on our Website are “TAX INCLUDED.” Simón Cuchillerías Albacete is not included in the VIES system, therefore, we do not have VAT refunds for companies in the European Union. Likewise, international shipments to countries outside the European Union could incur customs charges in the destination country at the expense of the buyer. Please, if in doubt, find out before placing the order by contacting the customs authorities of your country.


PAYMENT METHODS

.Card
.Bizum
.Wire transfer
.Paypal (Service with surcharge)

*ATTENTION: The maximum period for making the payment by Bizum or Wire Transfer is 3 days, after that time the order will be canceled.


INVOICE

You can download invoice of your order through your Customer account. Log in with your email and password and go to the "My orders" section, select the order and click "Download invoice".

DELIVERY

Check zones, price and delivery time in our DELIVERY section.



*ATTENTION: In special cases, only for INTERNATIONAL SHIPMENTS, the shipping price paid by the customer could be higher if the corresponding transport agency so indicates because it is a REMOTE AREA of that country. If this would happen, the customer will be informed so that he can choose if he wants us to refund the amount paid of the SHIPPING COSTS and manage the expedition himself by sending the transport company he prefers for picking up, or cancel the order and receive the full payment of the purchase.

The merchandise will be sent by Transport Agency.

*ATTENTION: The shipment of customized products with LOGO may be delayed 2 more days respect to the indicated time.

Destinations are not capitals require at least 1 day more than usual.

If there is any impediment to supplying the product within the normal time indicated, the customer will be informed and he can choose whether to keep the order or cancel it and receive full amount paid.

We cannot guarantee these deadlines, however we do everything possible so that the transport agency comply with them on time.

"Simón Cuchillerías Albacete" is not responsible of delays caused by the transport company.


All shipments through our agency are fully insured against loss or any other damage sustained during transit.
In case of detecting any anomaly upon receipt of the order, we have 24 hours to claim the incident to the insurer, therefore, you must notify us as quickly as possible through our Customer Service.

To make a Return see TERMS AND CONDITIONS.

*ATTENTION:  The shipping cost of changes or returns will be PAID by the customer, who can choose the transport agency he prefers.

¡¡ATTENTION!! If you are ABSENT, the delivery person will deliver your order at a ParcelShop Delivery Point, where you will have to go to pick it up with your ID only for a few days before the agency returns it to our store. They will contact you to indicate you the Delivery Point address. Remember that if you do not pick up the order from the Parcelshop Delivery Point and it is returned to our store, you have 2 options: 1) Request a new shipment paying the return and new shipment costs regardless of the amount of the order or 2) Cancel your order, in this case, we will return you the amount of the order, discounting the expenses generated by shipping and returning it to our store, regardless of the amount of the order.


SHIPPING DAMAGE

If you receive the defective order, you must notify us immediately.

Contact us through Customer Service sending image of the defect.

Returns will not be accepted without our prior authorization.

ATTENTION: ALL PRODUCTS INCLUDED IN OUR WEBSITE OF HANDMADE OR SEMI-HANDMADE MANUFACTURING MAY PRESENT SIGNS OF IRREGULAR FINISH DUE TO THEIR TRADITIONAL MANUFACTURING PROCESS, WHICH IS NEVER COMPARABLE WITH THAT OF A MACHINE-MADE PRODUCT, THEREFORE, IT WILL NOT BE CONSIDERED DEFECTIVE IF THE PRODUCT MEETS THE FUNCTION FOR WHICH IT WAS MANUFACTURED.


WARRANTY

In compliance with the current guarantee law, all our products include a 3-year minimum legal warranty from the date of purchase, unless the manufacturer indicates a longer period.

Attention: It is required to present the ticket or purchase invoice to check the date of order.

Warranty is against any production defect, always that the rational use of the item is done, and it is out any natural deterioration as edge loss, color deterioration for dishwasher, etc...

The defective product, within the warranty period, will be replaced by a new one, unless it is not possible because it is discontinued or it is a unique product, in which case the customer will be offered 2 possibilities: Repair it or Return it and receive the payment of the amount paid.

Contact us through Customer Service sending image of the defect.

We will respond as soon as possible with instructions.


Items under warranty must come "SHIPPING COST PAID" by customer.


CHANGES AND RETURNS

If you are not satisfied with the product purchased , you have 14 days legal right of return, from the date of receipt of the goods, in accordance with Article 44 of Law 47/2002 of December Reform Act 7 / 15 January 1996 of the Retail Trade.

Attention: Shipping cost of changes or returns to our store will be PAID by customer who can choose any transport agency. WE WILL NOT ACCEPT ANY CHANGES OR RETURNS WITH SHIPPING COSTS TO BE PAID BY US.

*We don´t accept changes or returns of CUSTOMIZED products (engraved pieces, sharpened pieces, modified pieces, etc...)

• You must meet the following conditions:

The returned products must be packaged securely, intact without signs of use with original box, all accessories and other superior packaging.

If package is damaged in shipping, “Simón Cuchillerías Albacete” would have no responsibility for it.
Upon received and checked, we will change the product or refund to customer the amount of the order by the same system how he paid.

To proceed with the CHANGE of one or more products, contact Customer Service via email indicating your name and the change or changes you wish to make and we will respond as soon as possible.

To proceed with the RETURN of one or several products, log into MY ACCOUNT with your email and password and go to MY ORDERS, select the order clicking "Order detail" and "Make a refund", check the box of the product or products you want to return and quantity. Then add a comment about the reason of the return to help us improve and finally click on "Request a return". If you wish, you can also add a comment about your order below and click "Send". Remember that if the RETURN option does not appear in a order, it is because more than 14 legal days have passed since you received it.

You can now return your order to the following address:

SIMÓN CUCHILLERÍAS ALBACETE
Marqués de Molíns, 14
02001 Albacete - Spain
T. +34967210367
M. ventas@simoncuchillerias.com


ONLINE LITIGATION PLATFORM

In case of litigation, the user is informed of the availability of the online litigation platform for out-of-court conflict resolution, pursuant to art. 14 of the EU Regulation 524/2013 which can be accessed through the following link: Platform of the resolution of disputes for online purchases


TYPOGRAPHYCAL ERROR

In the event of any typographical error in any of the prices or specifications shown in this website, and has made a purchase decision based on that error, we will notify immediately and shall be entitled to cancel the purchase without any cost to you.