Our Website is designed for fast, easy and secure purchase.

Once the order is placed you will receive a confirmation email and after verifying the payment we will manage your order.

If you don´t receive this mail in your mail inbox, please check the SPAM folder.

If there is some problem to ship the order in the specified time, the customer will be informed so that he can choose whether to keep the order or cancel it and receive the payment of the amount paid.

The customer declares to be 18 years old to purchase any knife exposed on this website, and is in psychological conditions for use.

“Simon Cuchillerías Albacete” reserves right to make any changes without notice, for modification of manufacturer price, model, or any other feature.


VAT

All prices on our Website are “TAX INCLUDED.”


PAYMENT METHODS

.Card
.Bizum
.Wire transfer
.Paypal

*ATTENTION: The maximum period for making the payment by Bizum or Wire Transfer is 3 days, after that time the order will be canceled.


INVOICE

You can download invoice of your order through your Customer account. Log in with your email and password and go to the "My orders" section, select the order and click "Download invoice".


SHIPPING DAMAGE

If you receive the defective order, you must notify us immediately.

Contact us through Customer Service sending image of the defect.

Returns will not be accepted without our prior authorization.


WARRANTY

In compliance with the current guarantee law, all our products include a 3-year minimum legal warranty from the date of purchase, unless the manufacturer indicates a longer period.

Attention: It is required to present the ticket or purchase invoice to check the date of order.

Warranty is against any production defect, always that the rational use of the item is done, and it is out any natural deterioration as edge loss, color deterioration for dishwasher, etc...

The defective product, within the warranty period, will be replaced by a new one, unless it is not possible because it is discontinued or it is a unique product, in which case the customer will be offered 2 possibilities: Repair it or Return it and receive the payment of the amount paid.

Contact us through Customer Service sending image of the defect.

We will respond as soon as possible with instructions.


Items under warranty must come "SHIPPING COST PAID" by customer.


CHANGES AND RETURNS

If you are not satisfied with the product purchased , you have 14 days legal right of return, from the date of receipt of the goods, in accordance with Article 44 of Law 47/2002 of December Reform Act 7 / 15 January 1996 of the Retail Trade.

• You must meet the following conditions:

The returned products must be packaged securely, intact without signs of use with original box, all accessories and other superior packaging.

If package is damaged in shipping, “Simón Cuchillerías Albacete” would have no responsibility for it.
Upon received and checked, we will refund to customer the amount of the order by the same system how he paid.

To proceed with the CHANGE of one or several products, contact us through the Customer Service.

To proceed with the RETURN of one or several products, log into MY ACCOUNT with your email and password and go to MY ORDERS, select the order clicking "Order detail" and "Make a refund", check the box of the product or products you want to return and quantity. Then add a comment about the reason of the return to help us improve and finally click on "Request a return". If you wish, you can also add a comment about your order below and click "Send". Remember that if the RETURN option does not appear in a order, it is because more than 14 legal days have passed since you received it. Once we receive your request we will reply with instructions for you to send back. You can also contact us through our Customer Service explaining if you want the change or return and we will help you in the process.

Attention: Shipping cost of changes or returns to our store will be PAID by customer who can choose any transport agency.

*We don´t accept returns or changes of CUSTOMIZED products (engraved pieces, sharpened pieces, modified pieces, etc...)


ONLINE LITIGATION PLATFORM

In case of litigation, the user is informed of the availability of the online litigation platform for out-of-court conflict resolution, pursuant to art. 14 of the EU Regulation 524/2013 which can be accessed through the following link: Platform of the resolution of disputes for online purchases


TYPOGRAPHYCAL ERROR

In the event of any typographical error in any of the prices or specifications shown in this website, and has made a purchase decision based on that error, we will notify immediately and shall be entitled to cancel the purchase without any cost to you.