When your order leaves our store you will receive 2 mails: "Order shipped" means that it is already "in transit" and the "Order tracking" where you will find the link so that you can make a complete and timely tracking of your purchase.

If you need more information you can contact us indicating your name and order reference to: Customer Service

If you are absent our Transport Agency will contact you to proceed with a second attempt, if it is not possible they inform you via SMS, mail or phone to decide the final delivery or by picking the package in the agency office without additional cost.

Attention: If it is not possible to contact you, the package will be returned to our store and the customer will be responsible for the cost of shipping a new delivery, regardless of the amount of your purchase.

If your order has not left our store there is no problem.

Contact us indicating your name and order reference to Customer Service and tell us what you want to modify.

If your order has left our warehouse, and you have already received our email "ORDER SHIPPED", you will not be able to make the modification, but once received at your address, you can request the CHANGE contacting our Customer Service or the RETURN throught your Customer Account.

Attention: Shipping cost of changes or returns to our store will be PAID by customer.

If your order appears as: “DELIVERED” In the Shipping Tracking of our transport agency and you have not received the package, please, before contacting us, check that it has not been delivered to other near place or to other person: a family member, a neighbor, the store next door, etc ... since in most cases that is the reason. Once you check and being 100% sure that it has not been delivered to someone close to you, contact us indicating your name and order reference through our: Customer Service

If you are not satisfied with the product purchased, you have 14 days legal right of return, from the date of receipt of the goods, in accordance with Article 44 of Law 47/2002 of December Reform Act 7 / 15 January 1996 of the Retail Trade.

• You must meet the following conditions: The returned products must be packaged securely, intact without signs of use with original box, all accessories and other superior packaging.

If package is damaged in shipping, “Simón Cuchillerías Albacete” would have no responsibility for it.

Upon received and checked, we will refund to customer the amount of the order by the same system how he paid.

To proceed with the RETURN of one or several products, log into MY ACCOUNT with your email and password and go to MY ORDERS, select the order clicking "Order detail" and "Make a refund", check the box of the product or products you want to return and quantity.

Then add a comment about the reason of the return to help us improve and finally click on "Request a return".

If you wish, you can also add a comment about your order below and click "Send".

Remember that if the RETURN option does not appear in a order, it is because more than 14 legal days have passed since you received it.

Once we receive your request we will reply with instructions for you to send back.

You can also contact us through our Customer Service and we will help you in the process.

Attention: Shipping cost of returns to our store will be PAID by customer who can choose any transport agency.

*We don´t accept returns of CUSTOMIZED products (engraved pieces, sharpened pieces, modified pieces, etc...)