My order appears as DELIVERED but I have not received it

If your order appears as: “DELIVERED” In the Shipping Tracking of our transport agency and you have not received the package, please, before contacting us, check that it has not been delivered to other near place or to other person: a family member, a neighbor, the store next door, etc ... since in most cases that is the reason. Once you check and being 100% sure that it has not been delivered to someone close to you, contact us indicating your name and order reference through our: Customer Service

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Customer Support

Customer Support

Simón Cuchillerías Albacete

Online Monday to Friday from 10:00 a.m. to 1:30 p.m. | 5:00 p.m. to 20:30 p.m.