I received my defective order, what should I do?

If you detect any anomaly in the packaging (blows, chips…), indicate this to transport agency staff.

If you have not noticed at that time and when you open the package detect flaws in the material, you must notify us immediately and attach some photos to: Customer Service.

Returns will not be accepted without our authorization.

Once received your incidence we contact you to indicate the solution.

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Customer Support

Customer Support

Simón Cuchillerías Albacete

Online Monday to Friday from 10:00 a.m. to 1:30 p.m. | 5:00 p.m. to 20:30 p.m.